FAQ
Frequently Asked Questions
What are herbal pastes and how do they work?
Our herbal pastes (膏滋) are concentrated formulations made by slow-cooking premium botanicals into a thick, honey-based paste. This traditional method preserves the bioactive compounds and makes them highly absorbable. Take 1-2 spoons daily, dissolved in warm water or directly.
How long before I notice results?
Traditional herbal medicine works gently with your body. Most customers report subtle improvements within 2-3 weeks of consistent daily use. For deeper constitutional changes, we recommend a minimum 8-12 week course. Your body is rebalancing — not being forced.
Where are your ingredients sourced?
We source premium-grade botanicals from certified organic farms and trusted suppliers with full traceability. Each ingredient batch is tested for purity and potency before entering our formulation process.
How does the Bespoke Amber Blend consultation work?
When you order The Bespoke Amber Blend, you fill out a detailed health consultation form describing your goals, symptoms, dietary restrictions, and preferences. Our Master Apothecary reviews your profile and crafts a completely unique formula tailored specifically to you. Your blend is then prepared fresh and shipped within 5-7 business days.
Is it safe? Are there any side effects?
Our pastes are made from food-grade botanicals with centuries of safe traditional use. However, as with any supplement, we recommend consulting your healthcare provider if you are pregnant, nursing, taking medications, or have known allergies. Please always list your allergies in our consultation form.
What is your return/refund policy?
Due to the personalized nature of our products, we cannot accept returns on opened items. However, if you experience any adverse reactions or are unsatisfied with the quality, please contact us within 14 days of receipt and we will work with you on a resolution.
Still have questions? Contact us